Frequently Asked Questions
FAQ’s
Click here to view our returns and refund policy.
Leather is a natural product and colour variations in both appearance and texture can occur.
Courier charges vary depending on your preference.
We have a Standard Shipping flat rate of R130 throughout South Africa. Other Premium shipping options available to your location will be calculated by The Courier Guy and displayed at checkout. The selected shipping method’s cost will then automatically be allocated to your order.
Standard shipping takes between 2-5 business days (depending on your location).
Premium shipping takes between 1-2 business days (depending on your location).
Our courier partner is The Courier Guy and you’ll be able to track your shipment on their website with your waybill number once your order has been shipped here: https://tcg.shiplogic.com/track
We also offer Free Local Pickup in Somerset West, Western Cape.
Yes! Please follow us on Facebook and Instagram:
Facebook: https://www.facebook.com/leatherandlaceza/
Instagram: https://www.instagram.com/leatherandlace_sa/
Currently we can only support South African payments. However, feel free to contact us and we could make special arrangements for international orders.
We don’t keep a lot of stock on hand, but we do offer a quick turnaround time! So get excited for those new shoes arriving soonest!
Absolutely! Contact us for more information on self-collect orders. We are located in Somerset West, Western Cape.
Email: leatherandlace@dsigned.co.za
Our product sizes are standard with very little, if any, variation. However, we got your back! If you are unsure, go old school and trace your foot on a piece of paper and measure from toe to heel and refer to our sizing chart below. If in doubt, please don’t hesitate to contact us.
Leather is a natural fabric and it is robust. Over time it will shape to your foot as you wear it, creating not only comfort, but great support. Leather and Lace uses quality leather and therefore, to ensure it stays as beautiful as when you received it, follow these guidelines:
• Don’t ever scrub your leather shoes with abrasive materials or liquids. Use a slightly moist rag to gently wipe the surface of the shoe.
• It is not advisable to leave your leather shoes outside in direct sunlight, as leather, especially wet leather, will harden and influence the comfort and shape of your shoe.
• Always a good idea to invest in some ‘leather food’ product and every now and again, give it a good, but gentle, polish.