Frequently asked questions

What is your refund policy?

Click to view our refund policy.

Why do my shoes have a different texture to the ones I have seen on your website?

Leather is a natural product and colour variations in both appearance and texture can occur.

How much does delivery cost?

Courier charges vary depending on destination and will automatically be allocated to your order.

Do you have social media?

Yes! Please follow us on Facebook and Instagram:

Why can’t I order from outside of South Africa?

Currently we can only support South African payments. However, feel free to contact us and we could make special arrangements for international orders.

Why do you use a “back order” system at times?

We don’t keep a lot of stock on hand, but we do offer a quick turnaround time! So get excited for those new shoes arriving soonest!

Can I collect my shoes to save on delivery cost?

Absolutely! Contact us for more information on self-collect orders.

How do I know if a shoe will fit?

Our product sizes are standard with very little, if any, variation. However, we got your back! If you are unsure, go old school and trace your foot on a piece of paper and measure from toe to heel and refer to our sizing chart below.


How do I take care of my leather shoes

Leather is a natural fabric and it is robust. Over time it will shape to your foot as you wear it, creating not only comfort, but great support. Leather and Lace uses quality leather and therefore, to ensure it stays as beautiful as when you received it, follow these guidelines:
• Don’t ever scrub your leather shoes with abrasive materials or liquids. Use a slightly moist rag to gently wipe the surface of the shoe.
• It is not advisable to leave your leather shoes outside in direct sunlight, as leather, especially wet leather, will harden and influence the comfort and shape of your shoe.
• Always a good idea to invest in some ‘leather food’ product and every now and again, give it a good, but gentle, polish.